Privacy Policy – Berlin Living

Effective Date: May 15, 2026

Berlin Living S.à r.l. (“we,” “us,” or “our”) operates the e-commerce website www.berlinlivingshop.com (the “Site”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products, or interact with us.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Luxembourg and the European Union.

1. Important Information and Who We Are

Data Controller

Berlin Living S.à r.l. is the data controller responsible for your personal data.

Company Name: Berlin Living S.à r.l.
Registered Address: 16, boulevard royal, 2449 Luxembourg
Contact Email: duskfal@berlinlivingshop.com
Contact Phone: +492441778087

Third-Party Links

Our Site may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, grouped as follows:

Identity Data: First name, last name, username, or similar identifier.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Financial Data: Bank account and payment card details (processed securely by our payment gateways).
Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our Site, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

Direct Interactions: You give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes data you provide when you create an account, buy products, subscribe to our newsletter, or request marketing material.
Automated Technologies: As you interact with our Site, we automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties: We receive personal data about you from various third parties, such as analytics providers (e.g., Google), advertising networks, and payment and delivery services.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

Performance of a Contract: To process and deliver your order, manage payments, fees, and charges, and collect money owed to us.
Legitimate Interests: Necessary for our legitimate interests to keep our records updated, study how customers use our products/services, develop our business, and inform our marketing strategy.
Compliance with Legal Obligations: Necessary to comply with relevant legal or regulatory duties, such as tax laws and accounting records.
Consent: Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

5. Purposes for Which We Will Use Your Personal Data

Purpose/Activity	Type of Data	Lawful Basis for Processing
To register you as a new customer	Identity, Contact	Performance of a contract
To process and deliver your order	Identity, Contact, Financial, Transaction	Performance of a contract
To manage our relationship with you	Identity, Contact, Profile, Marketing	Performance of a contract / Legitimate interests
To administer and protect our business and Site	Identity, Contact, Technical	Legitimate interests / Legal obligation
To deliver relevant Site content and ads	Identity, Contact, Profile, Usage, Technical	Legitimate interests
To use data analytics to improve our Site	Technical, Usage	Legitimate interests

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above:

Service Providers: IT and system administration service providers, cloud hosting providers, warehousing partners, logistics and courier corporations (to deliver your parcels).
Payment Gateways: Financial institutions and payment processors to complete secure transactions.
Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.
Regulators and Authorities: Tax authorities, customs officials, and other regulatory bodies based in Luxembourg or the EU who require reporting of processing activities in certain circumstances.
Third Parties: Entities to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. International Transfers

We are located within the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we use certain service providers outside the EEA, we may use specific contracts approved by the European Commission (Standard Contractual Clauses) which give personal data the same protection it has in Europe.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for ten years after they cease being customers for Luxembourg legal, tax, and accounting purposes.

In some circumstances, you can ask us to delete your data (see your legal rights below for further information).

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
Request the transfer of your personal data to you or to a third party (data portability).
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us via email at duskfal@berlinlivingshop.com.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Time Limit to Respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Cookies Policy

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our marketplace and also allows us to improve our platform.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

12. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. This version was last updated on the effective date stated at the top of this document. Historical versions can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Contact Details and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the following channels:

Email Address: duskfal@berlinlivingshop.com
Postal Address: Berlin Living S.à r.l., 16, boulevard royal, 2449 Luxembourg
Telephone Number: +492441778087

You have the right to make a complaint at any time to the National Commission for Data Protection (Commission Nationale pour la Protection des Données – CNPD), the Luxembourg supervisory authority for data protection issues (www.cnpd.lu). We would, however, appreciate the chance to deal with your concerns before you approach the CNPD, so please contact us in the first instance.